'The Company' shall aim to fulfil all orders at the earliest opportunity subject to 1.3, using the third-party distribution method chosen.
1.2 'The Company' delivery periods as published are given in good faith and are anticipated, based upon our distributors’ guidance. Delivery may occur sooner or later than the anticipated timescales.
1.3 The delivery period will commence from point of cleared payment, thus (a) next working day upon card-based orders, and (b) clearance of funds upon cheque-based orders.
1.4 Delivery periods are provided in working days (i.e.; 20 working days = 4 weeks), to account for the incidence of public holidays and that manufacturers transport typically operate weekdays only.
1.5 Deliveries are made weekdays only, typically during the hours of 7.00am to 7.00pm, however this can vary by distribution company. 'The Company' is not able to offer timed deliveries.
1.6 The party delivering on behalf of 'The Company' shall be instructed to contact 'The Customer' to advise a delivery date near the term of their order. Notice may vary between 1 and 5 working days.
1.7 Product delivery shall be to kerbside or driveway only. It is at the discretion of the carrier or delivery driver, should they decide to transit the goods to an alternative point upon the property of 'The Customer'.
1.8 Although 'The Company' is the manufacturer of the branded products, it cannot be held responsible for delay in delivery caused by; (a) the manufacturing process, or (b) third party such as a contracted carrier.
1.9 Should the delivery period extend beyond (whichever is longer) that published, subsequently notified or 30 days after the date of order 'The Customer' can cancel their order without penalty.
1.10 It is the responsibility of the 'The Customer' to provide free and unobstructed access for product delivery and subsequent usage. Any failed, abortive or return delivery charges shall be recovered from 'The Customer' at cost.
1.11 'The Company' products are mainly small packages and should fit through a pedestrian door. As 1.10, it is the responsibility of 'The Customer' to notify any access concerns to 'The Company' at point of order.
1.12 In the interests of Health & Safety for 'The Company' employees, manufacturers or contractors, on delivery our bulky products shall not be; (a) lifted over walls, fences etc, and (b) transited to other floors other than highway level.
1.13 All delivered goods have to be signed for (POD) by the 'The Customer' or their appointed representative, at which point responsibility and risk of the goods (not title if unpaid) shall pass to 'The Customer'.
1.14 If 'The Customer' cannot be in attendance on delivery, prior written authority and acceptance of responsibility to leave the unattended product must to emailed to email@example.com.
1.15 'The Company' will not bear any abortive costs arising from 'The Customer' due to a failed delivery.
1.16 "Expected", "Typical", "Anticipated" and "Estimated" delivery dates stated on 'The Company' website and associated literature do not imply guaranteed delivery dates. See also 1.17 Where a 'premium delivery service' is selected (not available on all products) it is the responsibility of 'The Customer' to provide working daytime contact telephone number(s). Failure to do so may result in delays to the expected delivery.
1.17 It is the duty of 'The Customer' to make themselves available to be contacted prior to delivery. Should 'The Company' or its chosen agent is unable to contact 'The Customer' the delivery of the order may be adversely affected.
1.18 'The Company' is not liable for delivery delays or failures caused by factors outside of 'The Company' control including "Acts of Nature", adverse weather conditions, road accidents, vehicle breakdown or personal illness. See also 1.18 and 1.20
1.19 Delivery shall only be made to a registered residential or commercial address. Delivery will not be made to an allotment, car park, waste ground etc.
2.1 All products are sold and supplied for self-assembly only by 'The Customer', or their contractor.
2.2 The customer should not arrange or commence any installation service privately until they have received their product and have fully checked that their product is both complete and sound.
2.3 'The Company' will not bear any abortive costs arising from 'The Customer' or their privately employed labour, due to the failure of 'The Customer' to check the product as defined in 2.3, or while awaiting receipt of any missing or replacement parts.
2.4 See section our `order' terms and conditions regarding personal injury.