Terms and Conditions
Your statutory customer rights are not affected.
A. Definitions 'The Company' Vision Display & Interiors Ltd T/A Ligna Outdoor, Unit 25 Woolton Farm, Bekesbourne, Nr. Canterbury, Kent, CT4 5EA Company number 04412267 Telephone: 01227 832184 Online: lignaoutdoor.co.uk
'The Customer' The person, company or organisation purchasing goods or services from 'The Company', as shall be entered within the 'customer' section of all Company sales order/ecommerce/invoice documentation.
B. Overview of Terms & Conditions These terms and conditions (last updated 6th February 2019) shall apply to the sale and supply of decorative timber garden products and associated services by 'The Company', to the entity hereby referred to as 'The Customer'. 'The Company' means of good practice and retail compliance is primarily regulated by the "Consumer Rights Act 2015 and the Consumer Contracts 2014 (ICACS). This document contains references to the said regulations and has been supported with background information gained from the web sites of related parties, being; Department for business innovation and skills. Any order placed by 'The Customer' whether in person, by telephone, by mail or online (ecommerce) shall form a legally binding contract of sale, thus whilst the below terms are extensive, they are given to define and protect the due rights of both 'The Customer' and 'The Company'.
1. RETENTION OF TITLE/OWNERSHIP 1.1 Legal ownership of any goods supplied shall remain vested to 'The Company', until such time that full payment of order/invoice monies has been received from 'The Customer'. 1.2 Should the 'The Customer' obtain goods without making full payment, 'The Customer' accepts that 'The Company' retains the right to demand and receive immediate settlement of all outstanding monies prior to transfer of ownership, or the 'The Customer' grants 'The Company' unrestricted access to reclaim the goods, at which point the order cancellation process (section 7 below) shall be instigated. The saleable condition of the goods prior to any reclaim is sole the responsibility of 'The Customer'.
2.1 In the event of any complaint or grievance, 'The Customer' should initially make contact by telephone on 01227 832184, followed by a formal email complaint to firstname.lastname@example.org or letter to 'The Company' address.
2.2 For efficient handling, 'The Customer' should state upon all correspondence; (a) their name, (b) their address, (c) their sales invoice number, (d) the product, and (e) a description of their complaint.
2.3 We shall endeavour to promptly resolve any complaint and/or respond with our stance. Should a response not be received within 5 working days, please send a "Second Request" for the attention of The Customer Service Manager.
2.4 It is the intention of 'The Company' to resolve any dispute fairly, amicably and to the satisfaction of all parties concerned at the earliest opportunity. Online Dispute Resolution (ODR) Platform - http://ec.europa.eu/consumers/odr
3.1 These terms and conditions shall be interpreted in accordance with UK Law.
3.2 All sales conducted through 'The Company' are subject to these terms and conditions.
4.ORDER TERMS & CONDITIONS
PRICES 4.1 All pricing as shown upon 'The Company' literature and this web site are shown in (£) Pounds Sterling.
4.2 All pricing as shown upon 'The Company' literature and this web site are shown inclusive of the current prevailing rate of Value Added Tax (VAT). 'The Company' VAT number is GB 784321228.
4.3 All pricing as shown upon any branded literature provided, is provided for information only and does not form part of a sale. 'The Company' web site pricing shall prevail and apply at point of sale.
4.4 All goods as priced, except those defined in 4.5, shall be supplied free of delivery charge when delivered to addresses in mainland locations throughout England, Wales and Scotland.
4.5 Our 'free delivery' pricing does not apply to all products and all UK locations if stated. Individual product pages detail the free delivery area serviced upon a product-by-product basis.
4.6 For orders where 4.5 applies, 'The Company' shall notify 'The Customer' of; (a) whether their location is serviceable, and (b) any extra delivery or service charges.
4.7 Should 'The Customer' accept our revised service and pricing offered under 4.6 the order shall be revised and proceed. If declined, 'The Company' will cancel 'The Customers' order and refund all order monies received.
4.8 'The Company' pricing is reviewed upon a calendar monthly basis, but revisions will be applied at any time for; (a: increases) material and manufacturer price rises, or (b: reductions) offers or promotions as defined.
4.9 'The Company' reserve the right to offer 'The Customer' reduced pricing should they; (a) use a voucher code, (b) offer volume incentive, or (c) offer other incentive where discretion can be applied.
4.10 'The Company' cannot retrospectively apply pricing changes once an order has been fully processed.
4.11 'The Company' cannot retrospectively apply a voucher code to an order once it has been fully processed.
4.12 Prices stated on pro-forma invoices issued by 'The Company' are only valid until the valid date stated on the pro-forma. Pro-forma orders where payment is received after the valid date may be rejected if the product price has changed. Upon rejection, any payment received will be duly returned.
5.1 'The Company' standard payment terms are full payment with order.
5.2 Payments are only accepted in (£) Pounds Sterling.
5.3 Payments are only accepted by the following means; BACS electronic banking (made payable to 'Vision Display & Interiors Ltd'), Visa, MasterCard, Visa Delta and Electron.
5.4 Upon cheque-based orders, goods shall not be released until such a cheque passes clearance and the funds credit 'The Company' bank account.
5.5 'The Company' actively strive to prevent credit/debit card fraud. All card-based orders without exception are subjected to cardholder name, address and other security checks as deemed essential.
5.6 'The Company' retain the right to undertake any third-party search as necessary, such as via 'The Company' card processing organisation, to satisfy that 'The Customer' card details are valid.
5.7 It is the responsibility of 'The Customer' to always provide their registered cardholder address when requested. Any processing delays caused by incorrect data provision will not be at the fault of 'The Company'.
5.8 'The Company' reserves the right to alter the standard payment terms of any customer if deemed appropriate, or where special terms form part of a package deal or offer.
5.9 'The Company' reserves the right to reject orders should details supplied by 'The Customer' fail to pass security checks detailed in 5.5 and 5.6
6.1 'The Customer' shall inspect the goods and notify 'The Company' within seven days after the day of receipt of any shortages or damage to the said goods.
6.2 Shortage or damage should be reported with detail, either in writing to 'The Company' address, by email to email@example.com or by telephone. Pictures may be requested.
6.3 Upon approved claims within the period defined in 6.1, `The Company’ will forward the replacement parts usually within 5 to 10 working days, subject to stock level.
6.4 Guarantee claims made by 'The Customer' after the period as defined in 6.1, shall only be considered at the discretion of the manufacturer and not 'The Company'.
7. RETURN (CANCELLATION)
7.1 All goods are newly manufactured for sale or to order, as described upon 'The Company' web site. We do not retail seconds or ex-display products; thus, a return should be considered unlikely.
7.2 A return or cancellation of supply only goods can be instructed up to 14 working days after the date of delivery (except 7.3), as defined by the Consumer Rights Act 2015.
7.3 'The Customer' has no right to cancel at any time should their order include any modification or bespoke requirements agreed with the customer at the order stage.
7.4 The statement in 7.3 is formed from the 'Exceptions to the right to cancel' as per the Consumer Rights Act 2015.
7.5 A return or cancellation should be made in a durable means as defined by the Consumer Rights Act 2015 being; either in writing to 'The Company' address or by email to firstname.lastname@example.org.
7.6 It is the responsibility of 'The Customer' to meet all product return costs, either by their own arrangement or at the direct cost levied to 'The Company'. Stated, this provision is now under the Consumer Rights Act 2015.
7.7 It is the responsibility of 'The Customer' to retain possession and take reasonable care of the goods, until the goods have been returned to the possession of; 'The Company', the manufacturer or a carrier appointed by either.
7.8 All return costs sought by 'The Company' shall be deducted from the order monies held, thus any refund to 'The Customer' shall be passed less this return charge.
7.9 Return costs are not fixed and are based upon variables such as product and location. Typical return costs begin at £35 for a basic pre-packed single item or may be more for bulk products.
7.10 Where 'The Customer' instructs 'The Company' to undertake a collection and return, 'The Company' shall notify 'The Customer' of the return charge in writing (by email or telephone) prior to undertaking the process.
7.11 'The Company' will not profit from any return charges received from 'The Customer'. A return charge will always equate to the cost 'The Company' expended.
7.12 Reimbursement (refund) of cancelled order monies held, less the return delivery charge defined in 7.6 to 7.11, shall be made in a period not exceeding 30 days, as per the Consumer Rights Act 2015.
7.13 Statute states that a product should be returned in its original condition, thus fit for re-sale as new. We shall therefore reject the return of any product where assembly has been commenced, thus rendering the product as 'used'.
7.14 'The Company' is not liable for damages or issues caused by factors outside of 'The Company' control including "Acts of Nature", adverse weather conditions, flooding, vandalism or accidental damage.
7.15 Under the Consumer Rights Act 2015, 'The Customer' has a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and to get a full refund. This right is limited to 30 days from the date 'The Customer' took ownership of the goods.
7.16 If an item is faulty and needs to be returned, the customer does not have to pay the postage costs for the return of the faulty item. If the customer is asked to return an item that arrived damaged, not as described or faulty, the retailer should refund the total cost of the return as per the Consumer Rights Act 2015.
8.1 If 'The Customer' wishes to amend their order post-sale (i.e.; after order processing), a nominal £15 'Administration Charge' shall be levied to account for the manual handling of all documentary and payment revisions in line with any post-sale 'Customer' instructions; extra-over to any material or service cost adjustments/revisions.
8.2 Should the product ordered by 'The Customer' become unavailable, 'The Company' reserves the right to arrange the supply of an alternative product of a similar nature and value where appropriate or to arrange a refund for 'The Customer'.
8.3 It is the responsibility of 'The Customer' to take reasonable care during the installation and use of the product(s). 'The Company' shall not be held liable for any damage or personal injury caused by misadventure, negligence or misuse of the product(s).